Aparthotel Duva Convention Center & Spa

We have just returned from a week's stay at the Duva hotel (2 adults and 2 children) and it was wonderful. Amazing value for money. For the price we paid I was a little apprehensive that it would be very basic, but the hotel offered so much. The premium apartment was spacious and well equipped. There are a variety of pools, a gym, a spa, tennis and padel courts, bike hire and daily children's entertainment. My two daughters aged 6 and 9 absolutely loved the entertainment. Activities by the pool during the day and the evening entertainment was fantastic (interactive and geared towards the kids). The hotel is about a 15 minute walk to the beach front, and it is a lovely walk. There is also a shuttle bus service to the beach. Hotel staff were very helpful and assisted us with anything we needed. I would love to go back!

Family of 4 (2 adults, 2 children aged 6&10). We have just returned from a 10 day stay at the Duva Aparthotel on a half board basis. From start to finish we couldn't have been happier with the hotel and it's staff. We arrived later in the evening than planned as it took over an hour to get our rental car at the airport so we missed dinner but they very kindly plated us up some food and had it waiting for us in the restaurant when we arrived. The food throughout the holiday was lovely. Always a fresh meat and fresh fish being cooked throughout service and the other food on offer was always very tasty. Paella night on a Sunday was my favorite! Breakfast was great to, everything you would want for a full English (if that's your thing), also plenty of cereal choice, meats, cheeses, omelettes, American pancakes and waffles. Also fresh fruit and pastries. Could not fault it. We stayed in a one bed comfort apartment on the ground floor overlooking the main pool (which is what I requested) and it was lovely. The kids had the bed settee in the living room which was completely adequate for our needs. Kitchen was well equipped with an electric hob, microwave and fridge with a small freezer compartment. Aircon in the apartment was very good. The hotel and it's grounds were spotless, I don't think I ever saw any litter anywhere. The three pools were all lovely and we never struggled to get a sunbed. The staff were all so lovely and very accommodating. Luciano works his socks off and is so good with the children. My son absolutely loved him. He works so hard 6 days a week and even comes in for a natter on his day off! Please don't be put off by the hotels location, it's a lovely 10-15 minute walk to the beach/promenade from the hotel. The reception staff told us of a back route to go which avoids the main road and it was a lovely walk. All in all we couldn't fault the hotel and wouldn't hesitate to return. Puerto Pollensa is beautiful and so is Pollensa village, well worth a visit...we even managed the steps up to the beautiful little church, the view from the top was well worth it! Thank you Hotel Duva for making our holiday an unforgettable one ❤️

Overall we had good time in your hotel. The biggest pro is your personnel. It was careful and kind. We enjoyed bigger rooms compare to other average hotel and good A/C. We also didn't like many things, they are subtle but they add up. First, your pool lifeguard. This guy seems to have good time...with his phone. My daughter cut her foot in the pool, because of sharp bolts holding metal grids are loose. He saw it but didn't even come to offer help. He said he'd report this to reception, but nothing happened the remaining days. I'm not sure if he'd be able to "save" anyone. The other day the door handle at pool toilet just fell off. We have a clear feeling that nobody cares about that stuff. Second, the food. Initially we were impressed how various it is. Later we felt that hotel saves on food. All the desserts are as cheap as possible. All those jelly...Noone eats it. It's a 50cent dish... I never ate warm omelet. It is cooked "in advance" and by the time it's on my plate it's cold. The meat is often so hard that even adults can't chew it... Much food smells with tap water. Yes, it has really bad smell that guests notice! Third, the neighborhood. We came with the car and we had to drive over that ruined road several times a day. What a shame! Just fix it. The trash bins on the way to the restaurant also smell. Can't you hide them? Fourth, for the high season prices it's ridiculous that you still want to charge us for the safe or want 10 euro deposit for the beach towels. Just give us those towels and get it back on check out! So greedy...3 euro for rubber cup to enter the SPA... Seriously? Overall, this hotel is not exciting. It's just average. Maybe it's not worse than others but it's not better either. We won't come back.

This was our third time staying at Duva, and once again, we had a wonderful experience. Due to unforeseen circumstances (unrelated to the hotel) we were relocated to a different apartment. Throughout the process, the service provided by Toni was exceptional, he was both friendly and highly professional. We truly appreciated his support.

Good value for money hotel. Better than expected for the price. 4 stars for apartment's, the ones we stayed in could benefit from a refresh in some areas, but they are perfectly fine. They are good size and well appointed, with everything you would need. I would be very happy staying there again. Staff are friendly and helpful, with most speaking very good English. Location was perfect for us as we had bikes but Not the best if you want to be by the beach all day. What it does mean is it is nice and quiet, as it is away from town center. There is a free bus from hotel to beach June to September. There are three outside pools all clean and keeps in good condition as is the pool areas with lots of sun beds. Breakfast is buffet style, with amazing choice and can be purchased on a daily basis. Also the same for dinner. There is underground garage fo storing bikes and if you want it a spa.and gym. Have stay there twice now and would stay again. 😀